Ask us a question (or read our FAQ's below)
Contact details and FAQ
How do I send you my sample? When does my test kit arrive?
When the order is made from the website, you will be emailed instructions on how to send us your hair sample. Please make sure to enter your email address correctly.
Put 4-5 strands of hair into an envelope and send it along with the printed test submission form (found here).
We will not send any hair sample kit or similar.
Please ensure correct postage is paid to avoid any delays in delivery.
Can you see if my sample has arrived?
When can I expect my results?
I am allergic to [cats/dogs/nuts etc.]. Why is it not included in my report?
Allergy = fast symptoms
Intolerance = symptoms emerging later
Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website or based on your report.
Do you have specific questions about your results?
Contact us for more information
Ask us about our products, delivery time, questions about your order or the methodology behind our test results. We normally reply within 24 hours on weekdays.
To keep costs low, and to offer high-quality services at a reasonable price, we work digitally as much as possible.
For any questions, please send us an email to email@example.com or reach us on live chat during opening hours.
FAQ – Frequently asked questions
What's included in my test?
What should I do with my test results?
As for the nutrients you may be missing, we recommend that you follow our dietary guidelines and make sure that your body gets the nutrients it needs to stay healthy and strong.
How do your tests compare to blood samples?
How do I take a hair sample?
How do I submit my hair sample?
My hair is dyed. Will this affect the results?
How much hair do I need to send?
What's the difference between allergy, hypersensitivity, and intolerance?
Can children do the test?
Where are the samples tested?
All tests are done outside of Perth.